Contacts

We have created a support mailbox to collect and prioritize the processing of complaints and general questions with screenshots and additional information and files from the gamblers. However, it is always crucial to describe your problems in maximum detail and ensure the photos are high-resolution. The following table shows the essential support channels you can use day and night.

At the same time, the implemented customer support form allows you to specify details of queries without leaving our gambling platform to focus on your favorite games while waiting for a reply to arrive in your inbox.

The Oshi live chat specialists have the skill to answer the questions efficiently in a short form and give responses to all the queries in minutes. Nonetheless, being a registered user for this support channel is necessary to enable the agents to check your profile. Moreover, it is also crucial to use only a friendly tone in your communication to encourage our staff to help you as soon as possible.
Using the Oshi-kun bot assists the support team in responding only to complex issues by instantly answering typical questions regarding payments, account settings, and other topics. Besides, the send transcript feature allows you to save the conversation to apply the instructions in the future.