Responsible Gaming

Gambling always carries the risk of financial loss. You can enjoy play when you plan, use limits, and keep control of your budget and time.

Key principles for safe gambling at Oshi Casino:

• Treat gambling as paid entertainment, not income. The house has an edge.
• Spend only what you can afford to lose. Separate gambling funds from bills and savings.
• Set limits before you start playing. Use deposit, loss, wager, and session limits in My Account > Responsible Gaming.
• Turn on reality checks and time reminders. Review your play history to learn your patterns.
• Take regular breaks. Schedule play-free days.
• Do not chase losses. Stop when limits are reached.
• Avoid gambling when tired, stressed, or under the influence of alcohol or drugs.
• Keep minors away from devices and accounts. Oshi is 18+ only. We verify age and may request ID.
• One account per person. Keep your login secure.
• You can lower limits at any time. Requests to raise limits apply after a cooling-off period.

Tools you can use at Oshi Casino:

• Deposit, loss, wager, and session limits
• Time-out (short cool-off) and self-exclusion
• Reality check reminders and session timer
• Account history and activity reports
• Marketing preferences to reduce triggers

For details, see the Responsible Gaming Policy in the footer.

Warning signs can appear gradually. Take them seriously and act early. Gambling addiction is a serious condition that needs attention.

Possible indicators:

• Preoccupation with gambling or betting; thinking about play when doing other tasks
• Raising stakes or betting more often to feel the same excitement
• Chasing losses or trying to win back money quickly
• Hiding gambling, lying about time or spend, or secret accounts
• Borrowing money, selling items, or using credit to fund gambling
• Missing work, study, or family duties due to playing
• Mood swings, irritability, or anxiety when not gambling
• Gambling to escape stress, depression, or other problems
• Failed attempts to cut down or stop
• Financial harms such as unpaid bills or repeated overdrafts

Support and structured steps help you regain control. Oshi Casino provides tools and useful tips you can apply immediately.

Practical recommendations:

• Set strict deposit, loss, and session limits before you start.
• Use a time-out for short breaks. Choose self-exclusion for a longer break.
• Turn on reality checks and session reminders to monitor playing time.
• Create a written budget and gambling diary. Learn your triggers and patterns.
• Do not chase losses. End the session when your limit is reached.
• Remove saved payment methods and reduce available funds for gambling.
• Opt out of marketing in My Account to reduce prompts to play.
• Ask Oshi Support to block your account or extend a self-exclusion.
• Install device-level blocking software if needed.
• Seek external help early. Professional counselling improves outcomes.

Independent, confidential help is available in Australia. You can speak to trained counsellors, get financial guidance, and find peer support.

Main support services:

• Gambling Help Online: https://www.gamblinghelponline.org.au/ (24/7 chat and resources)
• National Gambling Helpline: 1800 858 858
• BetStop – National Self-Exclusion Register: https://www.betstop.gov.au/
• Gamblers Help Victoria: https://gamblershelp.com.au/
• NSW Gambling Help: https://www.gamblinghelp.nsw.gov.au/
• Lifeline: https://www.lifeline.org.au/ or 13 11 14
• Beyond Blue: https://www.beyondblue.org.au/ or 1300 22 4636
• National Debt Helpline (financial counselling): https://ndh.org.au/ or 1800 007 007
• Gamblers Anonymous Australia: https://gaaustralia.org.au/

If you are worried about addiction or need help using our tools, you can contact Oshi Casino Support at any time.

Ways to contact Oshi Casino support in Australia:

• 24/7 live chat in the Help widget after you log in
• Email via the Help Centre contact form in your account
• In‑account messages: My Account > Messages
• Responsible Gaming request form: My Account > Responsible Gaming > Contact team
• Immediate self-exclusion requests via live chat or the Responsible Gaming form
• Assistance in English; transcripts available on request